Standard Repair Form

Mandatory fields are marked with a *.

Your Company Name *

User Name and Contact Number *

e.g. John Smith - 0431057852

User Email Address *

Email: *
Confirm email: *


Return Address *

Repairs can only be returned to company offices

Handset Brands and Models *

If Handset Make or model is not listed in drop down box please use " Other Models "


For iPhone: Settings->General->About->IMEI. Other mobile phones: Press *#06# on your mobile phone dialer.

Purchased Date *

Enter Date Format (DD/MM/YY). eg; (25/12/2015)

Description of Fault *

I confirm that i have signed out of iCloud on my Apple iPhone or iPad device *


If you send your faulty device without signing out from your iCloud we will not be able to proceed repair process. Your device will be returned to you unrepaired and will be charged $65 as a minimum service charge fee. Please refer link below for more information:

Your Internal Ref Number *

Your PO No *

For Non Warranty repairs you must enter a PO

Terms and Conditions of Repairs *


Repairs can take up to 6 weeks to complete.The manufacturer determines the warranty status. Physical and liquid damage is not covered under warranty. Non warranty repairs under $300 will be completed without seeking approval from you. All rejected quotes will incur $65 as a minimum service charge fee. Telstra's full terms and conditions apply.